Last reviewed: August 18, 2026
Report promptly
Contact customer care promptly after delivery with the order number, item details, clear photos or video, packaging condition, and a description of the issue. Do not continue using a product that may be unsafe.
Eligibility review
Eligibility depends on product type, condition, completeness, serial number, activation status, hygiene restrictions, license status, damage cause, and applicable consumer rights. Approval is required before sending an item back.
Return shipping and inspection
Customer care provides the authorised destination and instructions. Items are inspected after receipt. An incomplete, altered, misused, or mismatched return may be rejected or returned to the sender.
Resolution
Depending on eligibility and stock, the resolution may be repair, replacement, store credit, or refund through the appropriate payment channel. Processing time begins after the returned item and required evidence are verified.
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