Last reviewed: August 18, 2026
Warranty coverage
The product page, invoice, packaging, and warranty documentation identify the applicable provider and period. Coverage usually applies to verified manufacturing defects and excludes accidental, liquid, misuse, modification, and unauthorised-repair damage.
Claim requirements
Keep the order proof, product serial number, packaging and included accessories when relevant. Customer care may request diagnostic evidence and can direct the claim to an official brand channel.
Inspection and repair
Diagnosis determines eligibility, required parts, repair time, and whether charges apply. Backups and account removal remain the customer’s responsibility before a device is handed over.
Service tracking
Terromarket technician requests receive a private repair ticket. Manufacturer service claims are tracked through the official brand channel unless customer care confirms another arrangement.
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