This page explains where we deliver, how parcels reach you, and what happens if a delivery goes wrong.
Where we deliver
We deliver to addresses in Singapore only. Parcels are shipped from outside Singapore.
Delivery charges and times
The delivery charge for your order is shown at checkout, in Singapore dollars, before you pay. Any delivery time we show is an estimate from the courier, not a guarantee. We prepare your order once payment is confirmed.
Import GST and duty
Your parcel crosses a border before it reaches you.
Order updates
We email you when your order is confirmed and when it is shipped, and the same updates appear in your account.
If a delivery goes wrong
Please check your address and phone number before you pay: a parcel that cannot be delivered because of an incorrect address may be charged for redelivery. Risk passes to you when the parcel is delivered to your address. If a parcel arrives damaged or an item is missing, tell us within 7 days of delivery; the steps are in the Return Policy.