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  • Email

    info@terromarket.com

    We reply within 1 business day. Good for attaching photos or documents.

  • Phone

    +65 8552 6029 Phone

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If your issue isn't resolved

How to complain to us, and where you can take it next.

Tell us first

Send it to info@terromarket.com with a subject starting with the word COMPLAINT, and include your order number and the resolution you expect.

  • 1 business daywe confirm we've received your complaint and give you a reference number.
  • 7 business dayswe share the outcome of our review and the resolution we're offering.

If you're still not satisfied

You have the right to take this matter outside Terromarket, and we can't stop you.

  • Consumers Association of Singapore (CASE) — for disputes about a purchase.
  • Personal Data Protection Commission (PDPC) — for matters about your personal data.
  • Small Claims Tribunals, or the courts.

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